Welcome to The Red Cart, one of America's largest and fastest growing online retailers.
We are closely connected to the product manufacturers, eliminating middlemen markups and passing the savings on to you, our valuable customer.
We stock everything in our 10,000 square feet warehouse in Illinois.
We are closely connected to the product manufacturers, eliminating middlemen markups and passing the savings on to you, our valuable customer.
We stock everything in our 10,000 square feet warehouse in Illinois.
Our contact information
By email: info@theredcart.com
By standard mail:
The Red Cart
742 Church Road
Elgin, IL. 60123
info@theredcart.com
By email: info@theredcart.com
By standard mail:
The Red Cart
742 Church Road
Elgin, IL. 60123
info@theredcart.com
Shipping Information:
We ship within 48 hours of receiving the order. The orders are delivered by UPS with 5 to 7 working days, in the continental USA.
Refund, Returns and Cancellation Policies:
To initiate a return, you must request a Return Authorization Number (RA#) within 20 days of receipt of the product.
All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
Jewelry cannot be returned for any reason because of health issues.
TheRedCart does not accept returns on used items, these items will be returned back to you.
Return procedure
All return items require a Return Authorization Number (RA#).
To get an RA#, email us with the invoice number and the reason for the return and we will email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee or might be refused by our shipping department.
TheRedCart is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.
Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
* The item(s) must be returned in a new condition All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all instructions, packaging and paperwork. * The returned package must be clearly labeled with a proper Return Authorization Number (RA#) Items returned without an RA# clearly displayed on the box will be charged a 15% restocking fee.
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.
We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.
Exchanges/Replacements
Items to be replaced must meet the same conditions as items returned to TheRedCart for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.
If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply.
Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee.
We ship within 48 hours of receiving the order. The orders are delivered by UPS with 5 to 7 working days, in the continental USA.
Refund, Returns and Cancellation Policies:
To initiate a return, you must request a Return Authorization Number (RA#) within 20 days of receipt of the product.
All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
Jewelry cannot be returned for any reason because of health issues.
TheRedCart does not accept returns on used items, these items will be returned back to you.
Return procedure
All return items require a Return Authorization Number (RA#).
To get an RA#, email us with the invoice number and the reason for the return and we will email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee or might be refused by our shipping department.
TheRedCart is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.
Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
* The item(s) must be returned in a new condition All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all instructions, packaging and paperwork. * The returned package must be clearly labeled with a proper Return Authorization Number (RA#) Items returned without an RA# clearly displayed on the box will be charged a 15% restocking fee.
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.
We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.
Exchanges/Replacements
Items to be replaced must meet the same conditions as items returned to TheRedCart for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.
If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply.
Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee.
